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By Jessica Brown On 24 Apr, 2017 At 09:52 AM | Categorized As Editorials, NINTENDO, Nintendo Switch | With 0 Comments

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When the Nintendo Switch was first announced last fall, I thought it was a nifty looking device although I wasn’t sure that I’d rush out to buy one on release day. I made the decision not to pre-order the console, but as March 3 approached I decided I did want to pick one up. I stayed up until midnight Eastern refreshing the Walmart website and managed to snag a Nintendo Switch with Neon Red/Blue Joy-Cons and get it checked out within a couple minutes.

The new console arrived that next Monday, March 6, and it was here that my strange, frustrating adventure began.

Before I go into any more details, I’d like to point out that I agree with the Nintendo Customer Service Representatives that I spoke to who assured me that my issues represented less than 2% of customers and that the Nintendo Switch is a solid gaming platform. I’m sharing these experiences with you because they are interesting, but please don’t let them dissuade you from buying this awesome device!

Because I was busy most of the week that the console arrived, it took me several days to finally unpack the device and get it set up. Set up was actually pretty fast and went without a hitch, but not long after getting into playing around with the system I noticed that the docking station was acting up. While connected to the TV via HDMI, the signal would drop out every once in a while and refuse to come back. Also, the Switch would not consistently be charged while docked, sometimes running off of A/C power and at other times running off of battery. I also noticed that the dock was a very tight fit for the console, running the risk of scratching up the screen.

Thankfully, Walmart has a pretty awesome return policy, so I packed up the system and brought it to one of my local stores. Sadly, they didn’t have any Nintendo Switch consoles in stock and they were unable to order a replacement one for me, so I was forced to accept a refund. While I was originally set on getting a console that came with the neon controllers due to their uniqueness, I was able to come to terms with getting one with the grey Joy-Cons and eventually tracked down a second Switch.

Happy that I was able to get a second system while many were scouring the Earth just trying to get their first one, I soon set up this new Switch and started enjoying it…Only to discover that the console’s screen would randomly cut off while in tablet mode. Because the Switch would still output audio, I figured that there was something up with the display and this, too, ended up having to be refunded.

I decided to take a short break from trying to get a working system, having started to get burned out on the process. Eventually, though, I got restless and decided to take one more crack at it. I actually managed to track down two consoles this time at two nearby stores, deciding to sell one online at a very reasonable price and keeping the other for personal use. The one I kept worked out great for a week or so of playing it almost exclusively while docked, but once I disconnected the tablet for an extended period of time I noticed that it was unable to maintain a charge, going from 100% battery down to around 25% in about 20 minutes.

Nintendo’s Customer Service was profusely sorry the few times that I contacted them during this adventure and made sure to assure me that less than 2% of Nintendo Switch consoles had experienced any major issues like these. They said that it was probably a matter of stores in my area having gotten an unfortunate batch of products in and when I asked them if I should try to track down a fourth system, the last representative I spoke to said he would probably give it a few weeks or so to iron out any further problems.

I don’t believe that I’ve ever returned a game console in the past, let alone returned one more than once. I think the fact that I returned the Nintendo Switch three times is a testament to the fact that I think this game console has a lot of potential. Honestly, it’s the first home console that I’ve been excited about in over a decade and the first I bought on launch day since the GameCube came out back in 2001. I’d really like to get a brand-new, working Nintendo Switch that comes with the neon Joy-Cons, and I guess I’ll just have to be patient while I wait to find one.

Meanwhile, Link has gone back to his chamber in the Shrine of Resurrection and is waiting for that fateful day when I will return to set him free…

No GravatarIn something that took everyone by surprise, the company Ocean Media has been under internet fire lately. The main reason for the combined attack from many outlets is because of a VERY poor decision made by an employee Ocean Marketing, the company who was behind the creation of The Avenger game controller. In what seemed like probably the most ridiculous choice made by someone in the work environment, Paul Christoforo decided to verbally attack a customer of Ocean Marketing’s website.

Known now only as Dave, Dave wanted to inquire on the status of his order for 2 Playstation 3 controllers from their website, with hopes of it arriving before or on Christmas day. When he received a few lackluster responses from Paul, who at the time was responding to Dave’s emails to the company, Dave began to explain his displeasure of the treatment he was getting from Ocean Marketing’s service. To which Paul decided to aggressively respond back to Dave with less then stellar treatment from a company employee.

 

 

Having felt insulted and appalled at the response, Dave responded back expressing his anger, demanding he receive the product which he paid for WAY in advanced. Paul had then responded with another aggressive email, almost along the lines of bragging about people he, and/or the company, knew within the game industry, including dropping names like Kotaku, IGN, and PAX. Dave, after recieving the email response, sent over the email chain to Mike Krahulik, the man who runs PAX and the Penny Arcade website. It was at this point the whole situation got as low as it possibly could, to which Paul had continued to go back and forth with Mike on various topics, all leading to Mike posting the craziness on the Penny Arcade website.

 

After the post went live, Ocean Marketing started receiving huge backlash for the remainder of December 27th. Places like Twitter, Youtube, and even the Ocean Marketing website felt the power of many angry people from the internet. It had even gotten to a point to where not only were multiple Twitter accounts were made from the fallout, but at some point, it was made public that Paul Christoforo was let go from Ocean Marketing.

 

The whole situation is crazy in of itself. This is a prime example of what NOT TO DO to your customers in any field that you work in. Sometimes, a little common sense can go a very long way, and save you a very big internet flaming headache.

 

Read the original post from the Penny Arcade Website — http://penny-arcade.com/resources/just-wow1.html