VICE Games has managed to get their hands on Nintendo’s updated customer support documentation. In it, the company tells its employees that it will no longer charge customers seeking repairs for their Switch Joy-Con, and that they are to refund those who’ve already paid.
“Customers will no longer be requested to provide proof of purchase for Joy-Con repairs. Additionally it is not necessary to confirm warranty status. If a customer requests a refund for a previously paid Joy-Con repair […] confirm the prior repair and then issue a refund.”
VICE states further that customer support representatives have been advised to guide Switch owners complaining about Joy-Con drift through troubleshooting steps. That said, if issues persist, customers will have the device repaired “at no-charge.” Nintendo is also no longer seeking proof of purchase for Joy-Con or confirmation of an active warranty.